In the course of operating the Website and Platform and/or providing the Services, Physera will collect, store, use, transmit, and/or receive the following types of information. You authorize us to collect and/or receive such information.
We collect contact information from Visitors of the Website; this information typically includes your name, email address, and any information you provide in messages or job applications to us.
When you sign up as a Provider through the Website, you will be required to provide us with personal information about yourself, such as, your name, e-mail address, phone number and gender.
If you are a User who would like to schedule a video chat consultation with a Provider, you will be required to provide us with personal information about yourself, such as your name and e-mail address. Providers and Users acknowledge and agree that we may record video-chat consultations for use by us and our business partners for training purposes.
If you are a User who would like to use the Physera App, you will need to download the Physera App by clicking on the personalized download link provided to you by Physera.
When you sign up to use the Platform as a User, you will also be asked to provide us with background health information that relates to your past, present, or future physical or mental health or condition, including but not limited to, the specific body part that is your primary concern, duration for which the issue is ongoing, and the treatments you have tried. You will also be asked to complete surveys and intake questionnaires, which require you to provide information relating to your pain, injury and behavior. All of this information is collectively referred to herein as “Health Information.”
If you are a Patient, you have particular rights and obligations with respect to your Health Information under HIPAA, outlined in further detail in the Notice of Privacy Practices below.
In order to provide certain features and functionality of the Platform, we may, with your consent, automatically collect geolocational information from your mobile device, your wireless carrier, or certain third-party service providers (“Geolocational Information”). Collection of such Geolocational Information occurs only when the Physera App is running on your mobile device. You may decline to allow us to collect such Geolocational Information, in which case Physera will not be able to provide certain features of the Physera App to you.
Information that we automatically collect when you use the Platform, including, without limitation:
Information that we collect using "cookie" technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will "remember" information about your visit. We use both first- and third-party session cookies and persistent cookies. Below is a general primer on session and persistent cookies; information collected by cookies depends on its particular purpose. For more information, please see the information regarding analytics providers discussed further below.
In some cases, we may associate information that you have provided to us (e.g., email address) with the cookies that we use. In addition to facilitating the purposes described above, this is useful in understanding your engagement with other content related to our Services (e.g., email open rates, URL click-throughs).
If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Platform may not function properly.
For more information on these third parties, including how to opt out from certain data collection, please visit the sites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Platform.
For Google Analytics, please visit https://www.google.com/analytics
The Platform provides Patients the ability to communicate with their Providers. Patients’ communications with such individuals through the Platform may include Health Information and personal information, which may be stored on the Platform as a result of your relationship with a Provider. Patients (and not Physera) are solely responsible for reviewing and approving any Providers before deciding whether to share their Health Information and personal information with such Providers.
Use and disclosure of Health Information that is Protected Health Information as defined by HIPAA is governed by the Notice of Privacy Practices below.
In using the Clinical Dashboard, Providers may provide us with data relating to their Patients. We use this data in accordance with the terms and conditions of the Clinical Dashboard Agreement, and the Notice of Privacy Practices provided below.
If you have signed-up to use the Services, you may access, review, and make changes to your personal information by following the instructions found on the Platform. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of any Physera marketing email. Users and Providers cannot opt out of receiving transactional e-mails related to their account. We will use commercially reasonable efforts to process such requests in a timely manner. Please note that we are not responsible for updating or removing any information contained in Providers’ networks’ lists or databases.
We take commercially reasonable steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
In addition, Physera does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser "Do Not Track" settings and/or signals.
The Website may contain links to third-party websites (“External Sites”). We do not endorse such External Sites and we are not responsible for the privacy practices of such External Sites. Please refer to the privacy policies of those External Sites for more information on how the operators of those sites collect and use your personal information.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN OBTAIN ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This Notice of Privacy Practices addresses the legal duties and privacy practices of Physera Physical Therapy Group, PC ("PPTG," "we," "us," or "our") regarding the protected health information (“PHI”) of individuals that receive physical therapy treatment from our healthcare providers or use the mobile application provided by Physera, Inc. to communicate with providers regarding treatment (“Patients", "you,” or “your”), and their rights under the Health Insurance Portability and Accountability Act, as amended (“HIPAA”). Terms used herein that are defined under HIPAA shall have the same meaning set forth in HIPAA.
PHI is information about a Patient, including demographic information, that may identify the Patient and is related to the Patient’s past, present or future physical or mental health or condition and related health care services. There are circumstances where we are not required to receive Patient’s written authorization to use or disclose Patient PHI, outlined in Section (A) below, and Section (B) provides circumstances when Patient written authorization is required to use or disclose the Patient’s PHI.
For purposes other than those mentioned above, we are required to ask for our Patients’ written authorizations before using or disclosing any of their PHI. If we request an authorization, any of our Patients may decline to agree, and if a Patient gives us an authorization, the Patient has the right to revoke the authorization at any time and by doing so, stop any future uses and disclosures of the Patient’s health information that the authorization covered. An example of a situation where the Patient’s prior authorization would be required would be if we wish to conduct a marketing program that would involve the use of PHI, or disclosures that constitute sale of PHI, explained in further detail below.
Marketing. We must obtain our Patients’ written authorization prior to using Patients’ PHI for purposes that are marketing under the HIPAA privacy rules. For example, we will not accept any payments from other organizations or individuals in exchange for making communications to our Patients about treatments, therapies, health care providers, settings of care, case management, care coordination, products, or services unless the Patient has given us his or her authorization to do so or the communication is permitted by law. We may communicate with Patients about a product that is currently prescribed so long as any payment we receive in relation to making the communication is reasonably related to the cost of making the communication. In addition, we may market to Patients in a face-to-face encounter and give Patients promotional gifts of nominal value without obtaining Patients’ written authorization.
Sale of Protected Health Information. We will not make any disclosure of PHI that is a sale of Protected Health Information without our Patients’ written authorization.
HIPAA (and associated regulations) provide our Patients with rights concerning their PHI. With limited exceptions (which are subject to review) each Patient has the right to the following:
We are required by law to protect the privacy of our Patients’ PHI, to provide this notice about our privacy practices, and follow the privacy practices that are described in this notice. We reserve the right to make changes in our privacy practices that will apply to all PHI that we maintain. If or when we change our notice, we will post the new notice on our website.
Contact Information:Physera, Inc.
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