Last Updated: February 20, 2017
At Physera, the privacy and security of our customers' data is a core mission of our business. We use best-in-class data protection technologies and policies to comply with the standards set forth by the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH”) and the regulations promulgated thereunder, including those at 45 C.F.R. Parts 160 and 164 (collectively, “HIPAA”). If you have any questions or concerns about our privacy practices, please contact us at [email protected].
Description of Users and Acceptance of Terms
In the course of operating the Website and/or providing the Services, Physera will collect, store, use, transmit, and/or receive the following types of information. You authorize us to collect and/or receive such information.
When you sign up as a Provider through the Website, you will be required to provide us with personal information about yourself, such as, your name, e-mail address, phone number and gender.
If you are a User who would like to schedule a video chat consultation with a Provider, you will be required to provide us with personal information about yourself, such as your name and e-mail address. Providers and Users acknowledge and agree that we may record video-chat consultations for use by us and our business partners for training purposes.
If you are a User who would like to use the Physera App, you will need to download the Physera App by clicking on the personalized download link provided to you by Physera.
All information we collect and/or receive under this section is collectively called “Personal Information.”
We do not collect any Personal Information from you when you use the Platform unless you provide us with the Personal Information voluntarily.
When you sign up to use the Platform as a User, you will also be asked to provide us with background health information that relates to your past, present, or future physical or mental health or condition, including but not limited to, the specific body party that is your primary concern, duration for which the issue is ongoing, and the treatments you have tried. You will also be asked to complete surveys and intake questionnaires, which require you to provide information relating to your pain, injury and behavior. All of this information is collectively referred to herein as “Health Information”.
In order to provide certain features and functionality of the Platform, we may, with your consent, automatically collect geolocational information from your mobile device, your wireless carrier, or certain third-party service providers (“Geolocational Information”). Collection of such Geolocational Information occurs only when the Physera App is running on your mobile device. You may decline to allow us to collect such Geolocational Information, in which case Physera will not be able to provide certain features of the Physera App to you.
In using the Clinical Dashboard, Providers may provide us with data relating to their patients. We use this data in accordance with the terms and conditions of the Clinical Dashboard Agreement.
In addition to the information noted above, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:
Information that we automatically collect when you use the Platform, including, without limitation:/p>
Information that we collect using "cookie" technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will "remember" information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Platform. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Platform may not function properly.
For more information on these third parties, including how to opt out from certain data collection, please visit the sites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Platform.
For Google Analytics, please visit https://www.google.com/analytics
The Platform provides Users the ability to communicate with their Providers. Users’ communications with such individuals through the Platform may include Health Information and Personal Information, which may be stored on the Platform as a result of your relationship with a Provider. Users (and not Physera) are solely responsible for reviewing and approving any Providers before deciding whether to share their Health Information and Personal Information with such Providers.
As a user of the Platform, Users’ hereby authorize Physera to make the following disclosures and uses of their Health Information and Personal Information, in addition to the specific uses set forth in the "How We Use and Share the Information" section below:
You authorize us to use the Personal Information, Geolocational Information, and Other Information (collectively, the “Information”) to provide the Platform and the Services to you, solicit your feedback, inform you about our products and services and those of our third-party marketing partners, and to improve the Platform and the Services. Without limiting the foregoing, we may use the e-mail address and phone number that you provide to us at registration to contact you regarding the Services. For example, we may e-mail or call you to remind you of an upcoming Provider appointment, to remind you to complete a Provider-recommended activity, or to provide technical support in connection with video-chat consultations. Also, we may use and share the Information as described below.
If you have signed-up to use the Services, you may access, review, and make changes to your Personal Information by following the instructions found on the Platform. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of any Physera marketing email. Users and Providers cannot opt out of receiving transactional e-mails related to their account. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. In addition, please note that we are not responsible for updating or removing any information contained in Providers’ networks’ lists or databases.
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
In addition, Physera does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser "Do Not Track" settings and/or signals.
The Website may contain links to third-party websites (“External Sites”). We do not endorse such External Sites and we are not responsible for the privacy practices of such External Sites. Please refer to the privacy policies of those External Sites for more information on how the operators of those sites collect and use your Personal Information.